Application Operations

The Tieto Application Operations guarantees business critical applications’ availability, performance, business continuity in run-time and controls the operations costs. Tieto Application Operations are based on Tieto’s best practices and industry standard ITIL Service Management processes, with over 35 years of experience in how to operate and deliver value and benefits through complex systems for customers on international markets.

The challenge

Changing business needs results in demand for new applications, new functionality, new reports and higher – or lower – infrastructure capacity. New solutions and technologies demand new competences, scarce and expensive.
Application and infrastructure vendors supplies new patches and versions increasingly often.
At the same time, IT managers are facing reduced budgets and increasing demand for better agility. Combining the needs with available competences and resources and at the same time trying to deliver consistent quality services when change is normal is a daunting challenge.

Tieto solution

Tieto Application Operation enables shifting focus from sourcing of “technical things” to sourcing of ”service outcomes” with focus on application run-time operations and support.

Tieto Application Operations provides a lifecycle approach to the Customer’s business needs. The Business System specific services perform application run-time administration, operation, performance optimisation, change management and de-commissioning, for Tieto, third party and custom applications. In addition, the Lifecycle Support services provide generic services, such as end-to-end user-system interaction monitoring, system performance testing, and etcetera.

The services offered are proven and process-based, and can be combined to meet the Customer’s specific needs over changing times.

Tieto is vendor-independent and partners with all leading vendors to support efficient and reliable application operations for the Customers’ complex environments. Tieto has long experience in operating applications such as SAP, Microsoft, J2EE, Oracle etc. and technology platforms like SOA, Java and .Net. Tieto utilises ITIL support processes to integrate different parties like key users, application support, application development and application operation teams.

Benefits  

Service governance ensures continuous dialog and feedback process with application management teams to provide input for further changes and optimisation.

Tieto provides deep competences on a wide palette of technologies and vendors, and knows how to manage complex systems. Tieto Application Operations provides improved reliability and agility to meet new demands. It offers objective, vendor-independent expert advice, supporting the Customer in time of change.

Using proven methodologies, best practice and infrastructure re-use and scale effects, Customers’ benefit from reduced total cost of ownership.