Tieto på andenpladsen i Black Book of Outsourcings undesøgelse

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications industry.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed specific to infrastructure (IO) and AO buyers within the telecommunications sector, scored on each respective vendor and ranked per KPI.

Telecommunications ITO vendor rankings and results, 2009 629 validated respondents ranked 77 qualified ITO infrastructure, applications development and management services suppliers offering some 186 contractual arrangements as part of the Black Book annual survey conducted Q2 2009, via web instrument. On left-hand you see the top 20 scored vendors ranked in the report according to client experience.